Privacy & Policy
At Rongeli, your privacy is important. We are committed to protecting your personal information and providing a safe shopping experience.
Information We Collect
- Personal Details: Name, email, phone number, shipping address
- Payment Information: Card or online payment details (processed securely)
- Usage Data: Browsing behavior, products viewed, and interactions
How We Use Your Information
- Process and deliver your orders
- Communicate about orders, offers, and updates
- Improve our website, products, and services
- Prevent fraud and unauthorized activities
We never sell or share your personal information for marketing purposes.
Cookies & Tracking
We use cookies to remember login, cart items, and show personalized recommendations. You can disable them, but some features may not work.
Data Security
Your data is encrypted and stored securely. Payments are processed via trusted partners like SSLCommerz.
Terms & Conditions
General
We offer online shopping for craft, home décor, cosmetics, ornaments, and lifestyle products. Products are subject to availability.
Account
Keep login details safe and provide accurate information to ensure smooth order processing.
Delivery & Product Info
We deliver across Bangladesh; delivery times may vary. While we provide accurate images, minor differences in colors or sizes may occur due to photography or screen settings.
Intellectual Property: Content on Rongeli belongs to Rongeli or is used with permission. Copying is prohibited.
Return & Refund Policy
Eligibility for Returns
- Within 7 days of purchase
- Unused & original packaging
- Original condition
- Non-returnable: Cosmetics
How to Return
1. Contact via email/WhatsApp with order number.
2. Follow pickup/drop-off instructions.
3. Pack securely in original packaging.
Refunds & Exchanges
Refunds issued within 5–7 business days via original payment method. Exchanges offered only for damaged or defective items.
Your Trust is Our Commitment
We value your trust and are committed to protecting your personal information and providing a reliable shopping experience.